Welcome, ghouls and boys, to The Haunted Closet Sales FAQ! We’re here to make your costume shopping experience spooktacularly easy. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, our friendly customer service team is always here to help at [email protected]!
🎭 About Our Products
Q: What kinds of costumes and accessories do you sell?
A: We specialize in a wide range of fun and festive costumes and accessories to fuel your creativity! Our collection includes everything from 80s Costumes and Animal Masks to Clown Costumes, Fake Beards & Facial Hair, Light-Up & LED Masks, and Costume Props like Axes & Cleavers (all fake, of course!). We’re your one-stop shop for an unforgettable look.
Q: Are your products high quality?
A: Absolutely! We are committed to offering affordable yet high-quality costumes and accessories. We want you to look great and feel confident at any Halloween party, themed event, or “just because” celebration!
Q: Do you sell products for pets?
A: Yes, we do! Check out our Dog Costumes section to find the perfect outfit for your furry friend so they can join in on the fun.
📦 Shipping & Delivery
Q: Where do you ship to?
A: We are proud to ship our costumes globally to most regions! However, we currently do not ship to Asia or a few remote areas. If you are unsure about your location, please contact us.
Q: What are my shipping options and costs?
A: We offer two great options to get your costumes to you:
- Standard Shipping ($12.95): Perfect for last-minute plans! Shipped via DHL or FedEx, your order will arrive within 10-15 days after it leaves our warehouse.
- Free Shipping: Available on all orders over $50! Shipped via EMS, this economical option delivers in 15-25 days after shipment.
Q: How long does it take to process and receive my order?
A: Our team works hard to process all orders within 1-2 business days. After that, the delivery time depends on your chosen shipping method. Please remember these are estimates, and occasional delays due to customs or other unforeseen circumstances can happen, but we always strive for punctuality!
Q: Do you provide tracking information?
A: Yes, tracking is provided for our Standard Shipping option through DHL or FedEx. For orders shipped via EMS with Free Shipping, tracking may not always be available.
💳 Payment & Accounts
Q: What payment methods do you accept?
A: We make checkout easy and secure. We accept all major credit cards including Visa, MasterCard, and JCB. We also accept PayPal.
Q: Is my payment information secure?
A: Yes! We use secure encryption technology to protect all your personal and payment information. Your data safety is our priority.
Q: Do I need to create an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track your orders faster and makes future shopping even easier!
🔁 Returns & Refunds
Q: What is your return policy?
A: We want you to be thrilled with your purchase! If you’re not completely satisfied, we offer a hassle-free return policy within 15 days of receiving your item(s). Items must be unused and in their original packaging.
Q: How do I start a return?
A: It’s easy! Just contact our customer service team at [email protected] within the 15-day window. Let us know your order number and the reason for the return, and we’ll guide you through the simple process.
Q: How long does it take to process a refund?
A: Once we receive the returned item, we will process your refund to the original payment method within 5-7 business days. Please allow additional time for your bank or credit card company to post the refund to your account.
❓ Need More Help?
We hope this FAQ has answered your questions. If you need further assistance, don’t hesitate to contact our friendly support team!
Email: [email protected]
Address: 3049 Jim Rosa Lane, San Francisco, US 94103
Thank you for choosing The Haunted Closet Sales – let’s get you dressed for your next adventure!